Overview
What is Printfection?
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and…
Printfection is the perfect solution for a remote company
Positive Printfection Usage
Good, but Expensive.
Printfection
Printfection helps us across Advocacy Efforts!
Helped our disorganized swag efforts and streamlined the process for our company
Printfection does all it promises and the Customer Success team in A++!
Printfection - Excellent Customer Experience
Great Swag Company!
Professional and reliable vendor
Easy swag management
Printfection handles all your swag needs
Grateful for Printfection!
Game changer for a globally distributed team
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Printfection?
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Printfection?
Printfection boasts users at HubSpot, Salesforce, Gusto, and hundreds of other companies who use the software in myriad ways:
- Marketing teams create and ship swag to drive leads, engage webinar attendees, or help Sales teams book meetings
- Event teams ship the best swag to multiple trade shows and gatherings - and can send any leftover swag right back to Printfection's fulfillment center
- HR teams create welcoming new hire kits and ship swag to their office & remote staff when celebrating work anniversaries, key milestones, and just because
- Customer success teams rewards their clients with engaging gifts for holidays, renewals, and other key moments in the customer lifecycle
Printfection Features
- Supported: Swag sourcing, creation/printing, storage, and shipping worldwide
- Supported: Custom swag boxes, swag packs, and swag kits
- Supported: Swag Giveway links can be sent via email and social utilizing customizable, branded gifting pages
Printfection Integrations
Printfection Competitors
Printfection Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Printfection Downloadables
- Brief one-pager highlighting how the Printfection swag management platform is used by Marketing, HR, Customer Success, and Sales teams.
- Quick one-pager on how Marketing and CS teams use the Printfection swag platform to reward and retain customers.
- How Marketing teams use the Printfection swag platform to drive leads, generate meetings for Sales, and build pipeline.
- How Event & Marketing teams use the Printfection platform to ship swag to and from multiple tradeshows and increase event ROI.
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(113)Attribute Ratings
- 8.5Likelihood to Renew3 ratings
- 8.6Availability2 ratings
- 8.6Performance2 ratings
- 7.5Usability4 ratings
- 9.5Support Rating81 ratings
- 8.2Online Training1 rating
- 8.2In-Person Training1 rating
- 8.5Implementation Rating3 ratings
- 8.6Configurability2 ratings
- 8.6Product Scalability2 ratings
- 9.1Ease of integration1 rating
- 8.6Vendor pre-sale2 ratings
- 8.6Vendor post-sale2 ratings
- 6.1Professional Services2 ratings
- 8.6Contract Terms and Pricing Model2 ratings
Reviews
(1-25 of 43)- Customer service, quick responses, immediate solutions
- Dashboard that is easy to read and manage
- Product that helps us meet our employees and community needs
- Customizing the dashboard so that we can manage products with different teams
- Easier navigation between campaigns and other orders
- Better way to look up expenses as we are different teams managing campaigns every day
less appropriate: high-end programs where boxes are curated for customers.
Positive Printfection Usage
- Quick-responding account managers
- High quality branding
- Fast turnaround
- Would love to receive a sample of smaller items first
- Swag management
- Item replenishment (product and printing)
- Customer Service
- Affordable bulk shipping rates
- API integrations/ solutions for our tech product
- Budget visibility across teams
- Their Giveaway feature was made some improvements but I would like to see it be more flexible
- Being able to get more samples of products and printing prior to ordering
- Swag photography/ items in stock in our closet- we had to provide photos of these items
- Better updates on swag items that are low in stock
Great Swag Company!
- Inventory management and fulfillment
- Sourcing great products
- Customer Service
- some search filters in their catalog
Easy swag management
- Customer service
- Inventory management
- Swag fullfillment
- Reporting has improved
- Alerts for low stock by email
- Faster proof times
Printfection handles all your swag needs
- Customer Service
- User Platform
- Quick shipments
- cards/notes sent with swag - more choices
Grateful for Printfection!
- Customer service is top notch, fast response time
- Easy to set up campaigns, track inventory and deliveries
- Quality of swag products vary
EASIEST SWAG PLATFORM
- response times are faster than anyone else
- They thoroughly explain processes and any confusion
- easy website to navigate
- N/A
Automation Saves the Day!
- Automation
- Customer Support
- Fulfillment Outside Catalog
- Workflow for setting up campaign unnecessarily technical. There seems to be a lot of unnecessary clicks. Could be simplified.
- Account / customer support is AMAZING
- Responsive to customer requests/needs (will work with you 1:1 to get you what you need)
- Straightforward pricing
- Limited in gifting options outside of branded swag
- Does not offer experiences/events like other direct mail platforms (Sendoso, Alyce, etc)
- The UI is just OK - not the slickest thing I've seen
- The swag catalogue has lots of items to choose from and they try to source anything else you need
- Takes care of the logistical challenges of getting swag to offices, events and to customers
- Their customer team are really hands on and helpful
- The ticketing system for communicating with their team via email is ok but it does create a lot of noise in your inbox for managing items
- They could do with more swag items in each category rather than the wider novelty items
- Make the price per unit on items more competitive, they can be more expensive than you can source elsewhere
Printfection - Above and Beyond My Expectations!
- Customer service is impeccable
- Ease of use
- Sourcing of items and requests
- Customization of print materials. We did have to find another vendor for business cards due to not being able to customize at time of order and the need to have individual skus.
Amazing support and product selection!
- AMAZING team. The customer support we have received is unmatched.
- Great quality of products and lots of product options.
- Very user-friendly and easy to navigate.
- The Salesforce integration is not where it needs to be. You only can integrate certain components and it makes it challenging to track things inside of Salesforce.
On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.
Great company!
- Custom kits
- Dedicated Client Support
- Tradeshows
- Design services
Positive Printfection Experience
- Creates quality products
- Timely and helpful customer service
- At first the platform was challenging to understand, but now after using it for awhile and with some guidance from reps, it's very user friendly
- At one point we were not liking Printfection because we seemed to have not a great rep. Since that changed, the experience has been quite pleasant
I like it but have some issues with the platform
- Rolls t-shirt orders and secures with a rubber band with the size on it
- Proactive communications about ways to save some money with our account when items run out
- Quick and comprehensive response to questions including quick how to videos
- I frequently have issues with the platform and have to start an order over several times before it takes.
- I find the options a bit limited for selecting swag from Printfection
- I don't find the system intuitive, it's hard to navigate
Welcome kits for new hires are a great feature.
Has not been great for smaller direct mail pieces that require envelope stuffing, labeling, and mailing.
Streamlined Swag for a busy Professional!
- customer support
- quality swag
- shipping
- user experience setting up website
SWAG: Stuff We All Get!
- Sourcing and Design of Products
- Inventory Management
- Support during onboarding and during ordering/planning
- I would like to be able to search for products based on color
- I would like to see more products on the site
- I would change some of the functionality of the website.
Printfection is a Solid Choice
- On Boarding Kits
- Client Appreciation
- Conference Swag
- Outdated technology - the system is not very intuitive
LOVE Printfection reps - they make the company!
- Communicative reps.
- Fast processing.
- Good options for gifts.
- Fulfillment - made promises they couldn't deliver on.
- Pricing for shipping internationally.
- Supporting in sourcing swag items.
- Communicating and managing brand assets.
- Offering an all-in-one-place platform.
- The user interface could be improved a bit.
- Navigation on the website is confusing at first sight.
- Nothing else that I can recall.
- Communicative reps
- Fast processing
- Good options for gifts
- Fulfillment - made promises they couldnt deliver on
- Pricing for shipping
Printfection makes tradeshow swag management enjoyable!
- Swag sourcing
- Inventory management
- Customer success
- Reporting / invoicing could be improved
- Shipping app has some bugs
Less appropriate - gifting. This is not a gifting platform (and doesn't pretend to be!). You do have to buy in quantity and everything does have to be branded.
Easy, expensive, turnaround times are long
- They clearly communicate their turnaround times
- They warehouse the swag for you
- They offer custom packaging options
- The UI/UX of the platform
- The cost of items
Printfection = the Perfect Print Fulfillment Platform for people who don't want to manage swag!
- Integrated platform for inventory order management, design approval, billing is super convenient
- Ability to create inventory and send customized campaigns via URLs to recipients who then control the shipping on-demand is awesome
- Their Customer Support is very streamlined, responsive and useful
- Convenience of having all of our fulfillment activity in one place is great and still cost effective
- Getting started, it took me a bit to navigate the various features of their platform as well as a few calls to customer support to help me find my way but after some practice I was able to navigate and found that the platform is pretty intuitive.
If you don't order swag consistently, you still have to pay for their platform with the monthly fee.